Privacy Policy

Last Updated: Jan 29th, 2026

iWash Laundry (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the iWash Laundry mobile application and services.

By using our app, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information:

Name
Phone number
Email address
Delivery address
Location data (for pickup & delivery)
Order details and history
Payment transaction details (we do not store card or UPI details)
Device information (model, OS, app version)

2. How We Use Your Information

Your information is used to:

Create and manage your account
Process orders and payments
Arrange pickup and delivery
Send order updates and notifications
Provide customer support
Improve app performance and services

3. Sharing of Information

We do not sell your personal data.

We may share limited information with:

Delivery partners
Payment gateway providers
IT service providers (hosting, analytics, notifications)

Only necessary data is shared to perform these services.

4. Data Storage & Security

Your data is stored securely.
We use reasonable technical and organizational measures to protect your data.
However, no system is 100% secure, and we cannot guarantee absolute security.

5. Location Information

If you allow location access, it is used only to:

Detect your pickup and delivery address
Improve service accuracy

You can disable location access anytime in your device settings.

6. Cookies & Tracking Technologies

We may use cookies or similar technologies to improve user experience and app performance.

7. Data Retention

We retain your information only as long as necessary for:

Service operations
Legal and accounting purposes

You may request deletion of your account by contacting support.

8. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your account

9. Third-Party Links

Our app may contain links to third-party services. We are not responsible for their privacy practices.

10. Children’s Privacy

iWash Laundry services are intended for general users. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the app means you accept the updated policy.

12. Contact Us

iWash Laundry
📧 support@iwashlaundry.com
📞 +91 9544500034